Terms of service

Last Updated: 27 July 2026

1. Overview

This website is operated by Wirasati. Throughout the website, the terms “we”, “us” and “our” refer to Wirasati.

Wirasati provides this website, including all information, products, features, content and services available through it, subject to your acceptance of these Terms of Service.

By visiting our website, browsing our products, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies displayed on our website.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, you should not access the website or use our services.

Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to display and sell our products.

2. Eligibility to Use Our Services

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • You are using the website for lawful purposes.
  • The information you provide is accurate and complete.
  • You will not use our products or services for illegal or unauthorised activities.
  • Where required, you have permission from a parent or legal guardian to make a purchase.

You may not use our website in a way that violates any applicable law, regulation or the rights of another person.

3. Online Store Terms

You agree not to reproduce, duplicate, copy, resell or exploit any part of the website, products, content or services without our prior written permission.

You must not transmit viruses, malicious code, automated scraping tools or any other technology that may damage, disrupt or interfere with the operation of the website.

Any breach of these Terms of Service may result in the immediate suspension or termination of your access to our services.

4. General Conditions

We reserve the right to refuse, restrict or discontinue service to any person where reasonably necessary, including in cases involving:

  • Suspected fraud or misuse
  • False or incomplete customer information
  • Repeated refusal of Cash on Delivery orders
  • Abusive or threatening behaviour
  • Unauthorised commercial use
  • Violation of these Terms of Service
  • Activity that may harm Wirasati, our customers or service providers

We may update, suspend or discontinue any part of the website or service without prior notice where reasonably required.

5. Product Information

We make reasonable efforts to display accurate product information, including descriptions, materials, colours, dimensions, features and care instructions.

However, actual product colours may appear slightly different due to:

  • Screen and device settings
  • Lighting used during photography
  • Manufacturing batches
  • Fabric texture or material variations
  • Image editing and display conditions

Minor variations that do not materially affect the use of the product will not normally be considered defects.

Customers should carefully read the product title, description, specifications, care instructions and available options before placing an order.

6. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve the product. An order is not guaranteed until it has been accepted and confirmed by Wirasati.

We may:

  • Limit the quantity of products available for purchase
  • Restrict sales to certain locations or customers
  • Discontinue a product
  • Correct stock information
  • Cancel an order where a product is unavailable

Where payment has already been received for an unavailable product, we will arrange an appropriate refund using the available payment method.

7. Prices and Payments

Product prices are displayed on the website in the currency shown at checkout.

We reserve the right to change product prices, discounts, promotional offers and delivery charges at any time. Price changes will not normally affect an order that has already been accepted and confirmed.

The final amount payable will be shown during checkout and may include:

  • Product price
  • Delivery charges
  • Applicable taxes
  • Payment processing charges, where disclosed
  • Other charges clearly displayed before order confirmation

Available payment options may include Cash on Delivery, bank transfer, mobile wallet, card payment or another method displayed at checkout.

8. Pricing and Website Errors

We make reasonable efforts to ensure that prices and product details are correct. However, typographical, technical or pricing errors may occasionally occur.

Where an obvious error affects an order, we may:

  • Contact you for confirmation
  • Correct the error
  • Offer the product at the correct price
  • Cancel the affected order

If payment has already been collected for a cancelled order, the eligible amount will be refunded according to the applicable payment method and processing timeline.

9. Orders and Order Acceptance

Submitting an order does not automatically mean that it has been accepted.

After receiving an order, Wirasati may review:

  • Product availability
  • Customer contact information
  • Delivery address
  • Payment status
  • Order history
  • Fraud or security indicators
  • Courier service availability

An order is considered accepted when it has been confirmed by Wirasati or processed for dispatch.

We reserve the right to reject or cancel an order before dispatch where reasonably necessary.

10. Cash on Delivery Verification

Cash on Delivery orders may be verified through phone, SMS, WhatsApp or email.

Customers are responsible for providing:

  • A valid name
  • An active phone number
  • A complete delivery address
  • Accurate city and area information
  • Any delivery instructions needed by the courier

Orders that cannot be verified may be placed on hold or cancelled.

Repeated refusal of confirmed Cash on Delivery parcels may result in future orders being restricted, cancelled or accepted only through advance payment.

11. Accuracy of Customer Information

You agree to provide current, complete and accurate order, account, billing and delivery information.

Wirasati will not be responsible for delays, failed delivery or additional charges caused by:

  • An incorrect address
  • An incomplete address
  • An inactive phone number
  • Incorrect contact details
  • Failure to respond to the courier
  • Refusal to accept a confirmed parcel

You should contact us as soon as possible if any order information needs to be corrected. Changes may not be possible after the parcel has been dispatched.

12. Shipping and Delivery

Orders are delivered according to our separate Shipping Policy, which forms part of these Terms of Service.

Any delivery dates or timeframes provided by Wirasati are estimates and not absolute guarantees.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Road closures
  • Political disruption
  • Incorrect customer information
  • High order volumes
  • Natural disasters or emergencies

Customers should inspect the parcel at the time of delivery where possible and contact us promptly if there is a delivery-related issue.

13. Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled according to our separate Return and Refund Policy, which forms part of these Terms of Service.

Customers must review that policy before placing an order.

Submitting a return request does not automatically guarantee approval. Products must satisfy the eligibility requirements, condition requirements and request deadlines stated in our Return and Refund Policy.

Original delivery charges, return shipping charges and other costs will be handled according to the applicable policy and circumstances of the return.

Nothing in these Terms of Service is intended to remove any mandatory rights that a customer may have under applicable consumer law.

14. Order Cancellation

Customers should request cancellation as soon as possible after placing an order.

We may be unable to cancel an order once it has been:

  • Confirmed for fulfilment
  • Packed
  • Handed to the courier
  • Dispatched
  • Delivered

Where an order has already been dispatched, the customer may need to follow the applicable return procedure.

Wirasati may cancel an order where:

  • The product is unavailable
  • Payment cannot be verified
  • Customer details are incomplete
  • Fraudulent activity is suspected
  • Delivery is unavailable for the selected location
  • There is an obvious pricing or listing error
  • The order violates these Terms of Service

15. Promotional Offers and Discount Codes

Discounts and promotional offers are subject to the conditions displayed with the promotion.

Unless otherwise stated:

  • Discounts cannot be exchanged for cash.
  • Only one discount code may be used per order.
  • Promotions cannot be applied to previous orders.
  • Discount codes may expire.
  • Certain products may be excluded.
  • Minimum purchase requirements may apply.
  • Promotional stock may be limited.

We may cancel or modify a promotion where there is an error, misuse, fraudulent activity or another reasonable business requirement.

16. Optional and Third-Party Services

Our website may provide access to third-party tools or services, including:

  • Payment gateways
  • Courier tracking
  • Customer support applications
  • Social media platforms
  • Marketing services
  • Analytics services

These services may be provided by independent third parties over which Wirasati has limited control.

Your use of a third-party service may also be subject to that provider’s own terms and privacy policy. Wirasati is not responsible for third-party services except to the extent required by applicable law.

17. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily mean that Wirasati endorses or controls the third-party website.

We are not responsible for:

  • Third-party website content
  • External products or services
  • Privacy or security practices
  • Purchases made outside the Wirasati website
  • Loss caused by reliance on third-party content

Customers should review the policies of any third-party website before providing personal information or making a purchase.

18. Customer Reviews and Submissions

When you submit a review, photograph, comment, suggestion, message or other content to Wirasati, you confirm that:

  • You have the right to submit the content.
  • The content is truthful and based on your genuine experience.
  • The content does not infringe another person’s rights.
  • The content is not abusive, unlawful, misleading or defamatory.
  • The content does not contain malicious code or unauthorised advertising.

You grant Wirasati permission to display, reproduce, edit and use submitted content for store, customer service and marketing purposes, subject to applicable privacy law.

We may remove content that violates these Terms of Service.

19. Intellectual Property Rights

All content available through the Wirasati website, including the following, belongs to Wirasati or its respective licensors:

  • Brand name
  • Logos
  • Website design
  • Product photographs
  • Graphics
  • Written descriptions
  • Videos
  • Advertisements
  • Layouts
  • Icons
  • Original creative content

You may not copy, reproduce, publish, modify, distribute, sell or commercially use this content without prior written permission.

Product names, logos, characters or designs belonging to third parties remain the property of their respective rights holders.

20. Prohibited Uses

You may not use the website or its content:

  • For unlawful or fraudulent purposes
  • To violate intellectual property rights
  • To harass, threaten or discriminate against another person
  • To submit false information
  • To spread viruses or malicious software
  • To collect customer information without permission
  • To interfere with website security
  • To perform unauthorised scraping or data extraction
  • To place false or intentionally refused orders
  • To impersonate another person
  • To misuse discount codes or promotional offers
  • To engage in payment fraud or chargeback abuse
  • To resell website content or services without permission

We may terminate access or cancel orders associated with prohibited activity.

21. Privacy and Personal Information

The collection, use, storage and disclosure of personal information through the Wirasati website are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by Shopify and other service providers that help us operate our store, process orders, deliver parcels, provide support, prevent fraud and improve our services.

22. Disclaimer of Warranties

We aim to provide an accurate, secure and reliable website. However, we do not guarantee that:

  • The website will always be available without interruption.
  • Every error will be corrected immediately.
  • The website will be completely free from viruses or harmful components.
  • Product availability will remain unchanged.
  • Every customer’s device will display content identically.

The website and services are provided on an “as available” basis, subject to any guarantees or rights that cannot legally be excluded.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Wirasati will not be responsible for indirect, incidental, special or consequential loss arising from the use of, or inability to use, our website or services.

This may include loss caused by:

  • Website interruptions
  • Third-party services
  • Courier delays
  • Customer-provided incorrect information
  • Unauthorised account access caused by the customer
  • Improper use or care of a product
  • Reliance on content outside the Wirasati website

Nothing in these Terms of Service excludes or limits liability where exclusion or limitation is prohibited by applicable law.

24. Indemnification

To the extent permitted by law, you agree to compensate and protect Wirasati, its owners, employees, representatives and service providers against claims, losses or expenses resulting from:

  • Your unlawful use of the website
  • Your violation of these Terms of Service
  • Your infringement of another person’s rights
  • Fraudulent or abusive activity connected to your account
  • Content submitted by you

25. Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue to remain valid and enforceable.

26. Termination

These Terms of Service remain effective until terminated by either you or Wirasati.

You may stop using our services at any time.

We may suspend or terminate your access where we reasonably believe that you have:

  • Violated these Terms of Service
  • Used the website unlawfully
  • Engaged in fraud or abuse
  • Caused harm to Wirasati or another person
  • Repeatedly refused confirmed orders
  • Misused our content or services

Any obligations or liabilities arising before termination will continue to apply after termination where relevant.

27. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy
  • Return and Refund Policy
  • Shipping Policy
  • Any additional written store policies

form the complete agreement between you and Wirasati regarding the use of our website and services.

If there is a conflict between these Terms of Service and a specific promotional condition, the more specific condition will apply to that promotion.

28. Governing Law

These Terms of Service will be governed by the applicable laws of Pakistan, without limiting any mandatory consumer protection rights available to customers under applicable law.

Any dispute should first be submitted to the Wirasati Customer Support Team so that both parties can attempt to resolve the matter fairly.

29. Changes to These Terms

We may update these Terms of Service to reflect changes in:

  • Our products or services
  • Website features
  • Payment or delivery methods
  • Business operations
  • Applicable laws or regulations
  • Security and fraud-prevention practices

The revised Terms of Service will be published on this page with an updated revision date.

Your continued use of the website after an update means that you accept the revised Terms of Service.

30. Contact Information

Questions about these Terms of Service should be sent to the Wirasati Customer Support Team:

Brand Name: Wirasati
Website: Wirasati.com
Email: support@wirasati.com

By accessing the Wirasati website or placing an order, you confirm that you have read, understood and agreed to these Terms of Service.