Privacy policy

Last Updated: 27 July 2026

At Wirasati, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order, contact our customer support team or otherwise interact with our services.

By accessing or using the Wirasati website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account or contact us, we may collect:

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Billing address
  • Shipping address
  • Order and purchase details
  • Account login information, where applicable
  • Messages, reviews or enquiries sent to us

Payment Information

When you make a payment, your payment information may be processed by the payment service selected at checkout.

Depending on the available payment methods, this may include:

  • Cash on Delivery information
  • Bank transfer details
  • Mobile wallet payment confirmation
  • Debit or credit card payment details processed by a third-party provider

Wirasati does not directly store complete debit or credit card details when payments are processed through an authorised third-party payment provider.

Device and Website Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on the website
  • Referring website or source
  • General location based on your IP address
  • Interaction with products, advertisements and website features

How We Collect Information

We may collect information when you:

  • Visit or browse our website
  • Place or attempt to place an order
  • Create a customer account
  • Subscribe to emails, messages or promotional updates
  • Contact us through email, WhatsApp, social media or another channel
  • Submit a product review or customer enquiry
  • Participate in a promotion, survey or giveaway
  • Interact with our advertisements
  • Accept cookies or similar tracking technologies

How We Use Your Information

Wirasati may use your personal information to:

  • Process, confirm and deliver your orders
  • Verify Cash on Delivery orders
  • Provide order and delivery updates
  • Communicate with you regarding your purchase
  • Respond to questions, complaints and support requests
  • Arrange returns, exchanges and refunds
  • Prevent fraudulent, unauthorised or suspicious transactions
  • Improve our website, products and customer experience
  • Maintain customer and transaction records
  • Send promotional messages where you have provided consent
  • Measure the effectiveness of our advertising campaigns
  • Personalise products, content and advertisements
  • Meet legal, tax, accounting and regulatory requirements
  • Enforce our store policies and protect our legal rights

Order Verification

For Cash on Delivery orders, Wirasati may contact you by phone, SMS, WhatsApp or email to confirm your order, delivery address and availability.

Orders that cannot be verified may be placed on hold or cancelled to reduce fraudulent or incorrect deliveries.

Cookies and Tracking Technologies

Wirasati may use cookies, pixels and similar technologies to operate and improve the website.

These technologies may help us:

  • Keep products in your shopping cart
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website speed and performance
  • Measure website traffic and conversions
  • Prevent fraudulent activity
  • Display relevant advertisements
  • Analyse the performance of marketing campaigns

You may disable certain cookies through your browser settings. However, disabling necessary cookies may affect some website features, including the shopping cart and checkout process.

Advertising and Analytics

We may use analytics and advertising services to understand website activity and promote Wirasati products.

Depending on the services enabled on our website, limited information may be shared with platforms such as:

  • Google
  • Meta, including Facebook and Instagram
  • TikTok
  • Shopify
  • Other analytics or advertising service providers

These providers may use cookies, pixels or similar technologies to measure website activity, understand customer interests and display relevant advertisements.

Your use of these platforms is also subject to their respective privacy policies.

How We Share Your Information

Wirasati may share necessary personal information with trusted third parties that help us operate our business, including:

E-commerce Platform Providers

Our e-commerce platform may process customer, order and website information to provide store, checkout and account services.

Courier and Delivery Companies

We may provide your name, phone number, address and order information to courier companies so that your parcel can be delivered.

Payment Service Providers

Payment providers may process transaction information when you select an electronic payment method.

Customer Support Providers

Information may be shared with service providers that help us manage customer enquiries, emails, messages or order verification.

Analytics and Advertising Providers

Limited website and purchase information may be shared with analytics and advertising platforms where these services are enabled.

Professional Advisers

We may share relevant information with accountants, auditors, legal advisers or other professional service providers when reasonably necessary.

Government or Legal Authorities

We may disclose information when required to:

  • Comply with applicable law
  • Respond to a lawful request
  • Prevent fraud or criminal activity
  • Protect Wirasati, our customers or other individuals
  • Enforce our legal rights and store policies

We do not sell personal information in exchange for direct monetary payment. However, limited information may be shared with advertising and analytics providers as described in this policy.

Marketing Communications

With your permission, Wirasati may send you:

  • Product updates
  • Promotional offers
  • Discount announcements
  • Restock notifications
  • New arrival information
  • Abandoned-cart reminders
  • Other marketing communications

You may unsubscribe from marketing emails by using the unsubscribe option included in the message.

For SMS or WhatsApp marketing, you may reply with a request to stop receiving promotional messages.

Unsubscribing from marketing will not prevent us from sending important transactional communications related to your orders, payments, returns or deliveries.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and deliveries
  • Provide customer service
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet tax, accounting and legal obligations
  • Enforce agreements and store policies

When information is no longer required, we may securely delete, anonymise or restrict access to it.

Data Security

Wirasati takes reasonable administrative, technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no internet transmission, electronic storage system or online payment method can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account passwords and should contact us immediately if they believe their account has been accessed without permission.

Your Privacy Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Update your contact information
  • Request deletion of eligible personal information
  • Withdraw marketing consent
  • Object to certain uses of your information
  • Request information about how your data is used
  • Close your customer account

Some information may need to be retained for legal, accounting, fraud-prevention or order-record purposes.

To submit a privacy request, contact the Wirasati Customer Support Team using the details provided at the end of this policy. We may ask you to verify your identity before processing the request.

International Data Processing

Some of our service providers may process or store information outside your country.

Where this occurs, information may be subject to the laws of the country in which it is processed. We take reasonable steps to work with service providers that maintain appropriate privacy and security practices.

Children’s Privacy

Wirasati does not knowingly collect personal information directly from children who are not legally permitted to make online purchases without the involvement of a parent or legal guardian.

If you believe that a child has submitted personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, remove the information.

Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms or other online services.

Wirasati is not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policy of any third-party service before providing personal information.

Business Transfers

If Wirasati is involved in a merger, acquisition, restructuring, sale of assets or transfer of ownership, customer information may be transferred as part of the business transaction.

Any new owner or operator will be required to handle the information in accordance with applicable privacy obligations.

Changes to This Privacy Policy

Wirasati may update this Privacy Policy from time to time to reflect:

  • Changes to our business operations
  • New website features or services
  • Changes to service providers
  • Legal or regulatory requirements
  • Updates to our privacy and security practices

The updated policy will be published on this page with a revised “Last Updated” date.

Your continued use of our website after an update means that you acknowledge the revised Privacy Policy.

Contact Us

For questions, complaints or requests relating to this Privacy Policy or your personal information, contact the Wirasati Customer Support Team:

Brand Name: Wirasati
Email: support@wirasati.com

By using the Wirasati website or placing an order, you confirm that you have read and understood this Privacy Policy.