Refund policy

At Wirasati, customer satisfaction is important to us. We carefully inspect and pack every order before dispatch. However, if you receive an incorrect, damaged or defective product, you may request a return or exchange under the conditions explained below.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order.

To qualify for a return, the product must:

  • Be unused, unworn and unwashed
  • Be in its original condition
  • Include all original tags, packaging and accessories
  • Have no stains, odours, damage or signs of use
  • Be accompanied by valid order details or proof of purchase

Products that do not meet these conditions may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photographs or a short video of the product
  • A photograph of the parcel and shipping label
  • A brief explanation of the issue

After verification, we may arrange a replacement, exchange or refund as appropriate.

Change of Mind

Returns requested due to a change of mind may be accepted within the return period, provided the product remains unused, unworn and in its original packaging.

The customer will be responsible for the return delivery charges. Original delivery charges are non-refundable.

Non-Returnable Products

Returns or exchanges will not be accepted for:

  • Products that have been worn, washed or used
  • Products with removed tags or damaged packaging
  • Products damaged due to misuse or improper care
  • Products returned after the stated return period
  • Clearance, sale or promotional items marked as non-returnable
  • Personalised or customised products
  • Products returned without prior approval from Wirasati

Return Process

To request a return or exchange:

  1. Contact the Wirasati Customer Support Team within the applicable return period.
  2. Share your order number and reason for the request.
  3. Wait for return approval and instructions from our team.
  4. Securely pack the product in its original packaging.
  5. Send the parcel to the return address provided by our support team.

Please do not send any product back without contacting us first. Unapproved returns may not be accepted.

Exchanges

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, you may select another available product of equal value or request a refund according to our refund terms.

Customers requesting an exchange due to size, colour preference or change of mind may be responsible for both return and redelivery charges.

Refunds

Once the returned product is received, our team will inspect it.

We will notify you whether your refund has been approved or rejected. Approved refunds will normally be processed within 7 to 10 working days after inspection.

Refunds may be issued through:

  • Bank transfer
  • Easypaisa
  • JazzCash
  • The original payment method, where available

Processing time may vary depending on the payment provider.

Shipping Charges

Original delivery charges are non-refundable unless:

  • The wrong product was delivered
  • The product arrived damaged
  • The product had a verified manufacturing defect

Return shipping charges for change-of-mind requests will be paid by the customer.

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled. The customer may request a return after receiving the parcel, subject to this policy.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future orders.

Colour and Product Variations

We make every effort to display product colours and details accurately. However, slight colour differences may occur due to lighting, photography or individual screen settings. Minor colour variation is not considered a product defect.

Contact Us

For return, exchange or refund assistance, contact the Wirasati Customer Support Team:

Email: support@wirasati.com

By placing an order with Wirasati, you confirm that you have read and agreed to this Return & Refund Policy.